01
CRM & guest database
Who your guest is, how often they visit, and what they booked — calls, floor, website, and POS in one profile.
- Visit, booking, and POS check history
- Segments, tags, and CRM campaigns
- CSV import and duplicate merge
Restaurant CRM
Guests, reservations, and floor — one system
Run guest CRM, reservations, floor ops, and retention from one dashboard. Website booking, campaigns, preorder, and analytics — without a stack of tools.
- CRM: guest database, segments, campaigns, and visit history
- Reservations, floor plan, deposits, and preorder — no spreadsheets
Guest books on your site
Pick party size, date, and time — no phone tag required.
GuestsDateTime
How many guests?
4 guests · Fri, Jun 6 · 19:30
Every guest in your database. Every booking under control.
From the first request to the repeat visit — reminders, deposits, preorder, campaigns, and history on one profile.
90 days
free Professional trial
1 day
typical CRM and dashboard launch
24/7
website booking intake
1 system
guests, floor, bookings, payments
- Bistro Nordrestaurant · 90 seats
- Terassa Groupchain · 4 venues
- Maison 12fine dining
- Porto Cafécafé · downtown
- Villa Rosahotel restaurant
- Kitchen Labgastro bar
Trusted by restaurant teams
Independent venue, growing group, or hotel F&B — same processes, scaled to you.
- Restaurants & cafés· fine dining · bistro · casual
- Groups & chains· shared rules · multiple venues
- Hotels & F&B· in-house dining · events
- Bars & nightlife· deposits · high turns
- Bakeries & catering· events · banquets
- Seasonal venues· terraces · pop-ups
One platform, four hubs
CRM at the center with live guest profiles. Booking, floor operations, and revenue tools built around it.
02
Reservations & floor ops
Reservation book, floor plan, and shift schedule grid in one dashboard. Walk-in seating, export, and offline mode.
- Floor plan editor, statuses, and seating
- Waitlist, closed dates, table swap
- Export and covers print for the shift
03
Deposits, preorder & analytics
Collect deposits and preorder payments; track load and chain-wide reports.
- Deposits, refunds, fiscal receipts
- Preorder from POS menu in the widget
- 7 analytics tabs and scheduled email reports
04
Online booking
Guests book on your site — requests sync to CRM and the floor plan. Multilingual widget and your branding.
- Widget, popup, or link · 7 languages
- Table picker, SMS OTP, self-cancel
- Privacy consents and your logo
Everything for guest operations
From CRM and booking to campaigns, preorder, analytics, and integrations — in one subscription.
Online booking
Website widget: inline, popup, or link. Seven languages, table picker, SMS verification, self-cancel, and add-to-calendar.
Guest database & CRM
Profile with visits, bookings, and POS checks. Tags, segments, blacklist, export, and data-subject requests.
Deposits & payments
Deposits and preorder via YooKassa, T-Bank, or Stripe. Refund rules, fiscal receipts, sync to iiko and R-Keeper.
CRM campaigns
Guest segments, message templates, email / SMS / WhatsApp broadcasts. Marketing opt-in compliance built in.
Reservation book & floor plan
Floor editor, shift schedule grid, walk-in seating, table swap, CSV/Excel/PDF export, and offline mode.
Analytics & reports
Seven tabs: operations, guests, revenue, marketing, chain, insights, and scheduled email reports. Dashboard heatmap.
Preorder from POS menu
Guests pick dishes when booking — menu from iiko or R-Keeper. Paid separately from the deposit.
AI assistant & insights
In-admin chat assistant and weekly summaries on floor load and booking channels — no manual spreadsheets.
Telephony & staff alerts
Guest card popup on inbound calls. Mango Office, Megafon, UIS, Rostelecom. Team alerts via Telegram and MAX.
Team & access control
Roles for host, manager, and owner. Two-factor auth, passkeys, and audit trail for sensitive actions.
Waitlist & closed dates
Block full dates and collect waitlist requests when no slots are open.
Privacy & consents
Consent log in the widget, data-subject requests, security incident registry. Configurable legal checkboxes.
Integrations
POS, payments, telephony, SMS, WhatsApp, loyalty, and webhooks — connected to the same guest and booking database.
See it in action
Try before you sign up
Interactive booking and a quick screen tour — muted, no card required.
Try a booking in 30 seconds
Walk through booking the way a guest sees it on your site.
Interactive demo
GuestsDateTime
How many guests?
4 guests · Fri, Jun 6 · 19:30
Product overview in one minute
A quick tour of core screens — muted, at your pace.
Коперто vs how it works today
Common scenarios — without a dozen tools and spreadsheets.
DM booking request
- Today
- Instagram, notebook, WhatsApp threads
- Coperto
- Widget or staff entry → guest profile
- Outcome
- One source of truth
Friday peak
- Today
- No-shows, arguments at the door
- Coperto
- Deposit at booking, auto-confirmed status
- Outcome
- Fewer empty tables
Guest database
- Today
- Excel, notes, mismatched phones
- Coperto
- CRM segments, campaigns, visit history
- Outcome
- Repeat visits without chaos
Manager report
- Today
- Manual POS + notebook mash-up
- Coperto
- 7 reports: floor, guests, marketing
- Outcome
- Decisions on data
What no-shows cost you
Estimate empty-table losses and deposit impact — no spreadsheet required.
90
120
12
45
70
Planning estimate; actuals depend on format and settings.
What your team gains every day
Fewer losses at the door, more repeat visits, and a clear picture of the shift.
−30%
typical no-show drop with deposits
1 database
guests from site, calls, floor, and POS
CRM
segment campaigns without spreadsheets
7 reports
ops, guests, marketing, and chain view
Launch in three steps
From sign-up to your first CRM booking — usually one business day.
- 01
Create your CRM
Register your venue, set up the floor plan and team roles. Import guests — Professional trial is already active.
- 02
Run reservations
Deposits, preorder, statuses, closed dates. Take bookings in the dashboard — phone, walk-in, and web.
- 03
Connect channels
Embed the widget, connect POS and telephony. Requests and checks sync to CRM automatically.
Fits your existing stack
POS, payments, telephony, and messengers — on the same guest and booking database.
iiko / R-KeeperCoperto CRMGuest profile
iikoR-KeeperLightspeedOracle OPERAOracle SimphonyYooKassaT-BankStripePremium BonusWhatsAppMango OfficeMegafonUISRostelecomSMSC.ruTwilioTelegramMAXYandex MetricaiikoR-KeeperLightspeedOracle OPERAOracle SimphonyYooKassaT-BankStripePremium BonusWhatsAppMango OfficeMegafonUISRostelecomSMSC.ruTwilioTelegramMAXYandex Metrica
How Coperto changes restaurant operations
General managers and floor leads on one database, bookings, and deposits.
«Half our requests used to live in DMs and notebooks. Now every guest is in CRM and site bookings hit the same profile — the team finally shares one source of truth.»
Bistro Nord
General manager · Moscow · 90 seats
−35%
calls for booking only
2 wks
to a unified guest base
«Friday and Saturday deposits ended arguments at the door: guests pay when booking, status confirms automatically. No-shows dropped noticeably.»
Maison 12
Floor administrator · Saint Petersburg
«For our group, multiple venues, role-based access, and shared rules matter. Rollout followed a checklist — no separate booking CRM.»
Terassa Group
Operations director · 4 venues · one CRM
Examples from the field; your metrics depend on traffic and setup.
Start with low risk
Try Professional for free, then pick a plan that matches your scale.
Launch without an IT team — everything is configured in a clear admin panel.
- CRM live in one evening — no IT team
- Guest base and bookings for your floor team
- Add the widget when you are ready
One standard across venues with oversight for your central team.
- One CRM across every venue
- Chain analytics and API access
- Dedicated rollout from our sales team
| Features | Professional Popular 90-day trial Full growth toolkit: CRM, deposits, integrations, unlimited reservations. Try for free | |||
|---|---|---|---|---|
| Scale | ||||
| Restaurants per organization | 1 | 1 | 3 | Unlimited |
| Reservations per month | 100 | 500 | Unlimited | Unlimited |
| Tables on floor plan | 10 | 30 | 100 | Unlimited |
| Team members | 2 | 5 | 15 | Unlimited |
| Reservations & floor | ||||
| Floor plan editor | ||||
| Website widget customization | ||||
| Online booking on your site | ||||
| Guests & analytics | ||||
| Guest CRM & database | ||||
| AI assistant in admin | ||||
| Deposits at booking | ||||
| Reports & analytics | ||||
| Guest messaging | ||||
| SMS notifications | ||||
| WhatsApp for guests | ||||
| Advanced | ||||
| API access | ||||
| POS & CRM integrations | iiko, R-Keeper, Lightspeed | iiko, R-Keeper, Lightspeed, Bitrix24, amoCRM, Yandex Eda | ||
| Widget without Coperto branding | Coperto logo shown | Coperto logo shown | Coperto logo shown | No Coperto logo |
| Priority support | ||||
Exact pricing appears in your account after sign-up. Pay by card or invoice for legal entities.
Frequently asked questions
How is Coperto different from a booking widget?+
Coperto is a full restaurant CRM: guest database, visit history, reservations, floor plan, deposits, team roles, and reports. Website booking is built into the same system your team uses every day.
How long does setup take?+
A typical launch takes one business day: CRM and floor setup, team access, then widget embed and a test booking into a guest profile.
Do I need a developer to install the widget?+
For most websites you only paste a ready-made snippet from the dashboard. Step-by-step guides cover Tilda, WordPress, and more.
Can we collect deposits at booking time?+
Yes. You define when a deposit is required, the amount, and the payment deadline. Confirmed status follows successful payment.
Does Coperto work for restaurant groups?+
Yes. Role-based access, multiple venues per organization, and an Enterprise plan with dedicated onboarding.
Which integrations are available?+
POS: iiko, R-Keeper, Lightspeed, Oracle OPERA and Simphony. Payments: YooKassa, T-Bank, Stripe. Telephony: Mango Office, Megafon, UIS, Rostelecom. SMS: SMSC.ru, Twilio. Plus WhatsApp, Premium Bonus, Telegram and MAX for staff, webhooks, and Yandex Metrica for the widget.
Do you support CRM campaigns and preorder?+
Yes. Guest segments, templates, and email / SMS / WhatsApp broadcasts live in CRM. Preorder lets guests pick dishes from your POS menu when booking — paid separately from the deposit.
How does Coperto handle personal data compliance?+
Configurable consents in the widget, consent logging, data-subject request workflows, and a security incident registry for sensitive operations.
What is included in the free trial?+
90 days on Professional: full functionality to measure conversion and operations before you commit.
Start your free 90-day Professional trial
Get CRM live in a day. Book a 15-minute demo — or sign up now, no card required.